Refund policy
- Returns accepted for 30 days
- Customer provides return shipping
- No restocking fee
Returns & exchanges are accepted for any reason in the first 30 days. This means you have 30 days after receiving your item to request a return or exchange. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging.
Click the nearby link to start a return, or contact gary@shade-solar.com. Please note that returns will need to be sent to the following address:
Shade Solar
8230 Meadowbrook Dr
Indianapolis, IN 46240
You can always contact us for any return question at gary@shade-solar.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as close-out items and gift cards. Please get in touch if you have questions or concerns about your specific item.
Last updated: April 20, 2026